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Duration
1 years
Level
FET
Outlook
Stable
On this QQI Level 5 programme you study the essentials of computer hardware, operating systems, networking and technical support. You learn how to diagnose and fix faults, set up devices, manage user accounts and provide first-line helpdesk assistance to clients and colleagues. Practical labs form the backbone of your week, alongside classroom sessions in IT security and customer communication. Many ETB colleges include a work placement module where you shadow support technicians in real businesses or public-sector organisations. The programme also suits learners interested in multilingual support roles, as large tech multinationals in Dublin and beyond actively recruit helpdesk agents with language skills alongside a Level 5 ICT qualification.
Entry is typically open to applicants who have completed the Junior Certificate or equivalent, with no specific Higher Level subject requirements at this level. A basic familiarity with computers is helpful, though not always mandatory. Most ETB colleges accept applicants through a simple application and interview process; you do not need Leaving Certificate results to apply. Mature learners (age 23 or over) are welcome and may apply directly without formal qualifications, demonstrating relevant life or work experience. Applicants who have already completed a related QQI Level 4 award in Computing or IT may also gain direct entry or module exemptions.
Demand for entry-level IT support staff in Ireland remains steady, driven by the continued growth of the technology and multinational services sector. Graduates with strong communication skills and a second European language are particularly competitive for roles in multilingual support centres. Starting salaries for helpdesk and IT support roles typically range from around €28,000 to €35,000 gross per year, with scope to rise as you gain certifications and experience. The qualification also provides a clear pathway into higher-level study, which can open doors to better-paid technical and systems roles over time.
AI-powered chatbots and automated ticketing systems are increasingly handling routine Tier 1 queries, which means support technicians are being pushed towards more complex problem-solving and interpersonal tasks. Understanding how to work alongside AI tools — configuring them, escalating issues they cannot resolve and interpreting their outputs — is becoming a practical skill on the helpdesk. However, hands-on hardware work and on-site troubleshooting cannot easily be automated, so those skills remain valuable. Overall, AI is reshaping rather than eliminating ICT support work, and technicians who adapt to new tools quickly will be better placed.
Providers and indicative points are curated with AI support. Always double-check with the institution itself.
How to apply
QQI Level 5 ICT Support courses are PLC programmes delivered by ETB colleges nationwide and do not go through the CAO; applicants apply directly to the college or via their local ETB, typically requiring Junior Certificate or equivalent as a minimum. Some places may also be available through FETCH (fetchcourses.ie), the national PLC course finder.
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